FAQs & Troubleshooting
Date: 26/09/2022 ID: faqh00101640_000
[Cutting machine users] The button on the upper right in the screen of "Retrieve Data" is not available
This button is disabled.
Registration of the machine with the Artspira app has not been completed.
Log in and select the [Machine Settings] on the upper right of Home.
Complete your machine setting.
SDX1000, SDX1200, SDX1250, SDX2250D
If you need further assistance, please contact Brother customer service:
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