FAQs & Troubleshooting

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DCP-L3551CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

DCP-L3551CDW

Not your product?

Date: 31/01/2018 ID: faq00002637_007

I cannot scan via network.

Follow the steps below to resolve the issue.

 

Step 1: Check the network connection

Check your Brother machine is available for network print.
If you cannot print, refer the FAQ listed below:

 

(For wired networks)

> Click here to see how to resolve cannot print using my Brother machine on a wired network (Windows/macOS).

 

(For wireless networks)

> Click here to see how to resolve cannot print using my Brother machine on a wireless network (Windows).
> Click here to see how to resolve cannot print using my Brother machine on a wireless network (Mac).

 

 

Step 2: Scan a document using the software that supports this product

Scan a document using Brother iPrint&Scan that supports this product.
> Click here to see how to scan a document using Brother iPrint&Scan. (Windows, macOS)

 

 

Step 3: Cannot scan using scan button

A Firewall may be preventing the application. Configure the Firewall settings to allow the application below.

 

Windows
  • ControlCenter Launcher
  • BRCTRLCNTR.EXE
  • Brother iPrint&Scan.exe
  • iPSNotifier.exe
macOS

Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app

 

 

Step 4(macOS): Make sure your router allows communication on the network via Bonjour

A Firewall may be preventing the application. Configure the Firewall settings to allow the application below.

Does the router support Bonjour communication?
The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.
If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.

 

Related FAQs

Related Models

DCP-L3551CDW, MFC-J1300DW, MFC-J5330DW, MFC-J5730DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-L2713DW, MFC-L2770DW, MFC-L3770CDW, MFC-L5755DW, MFC-L6700DW, MFC-L6900DW

If you need further assistance, please contact Brother customer service:

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