FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 24/02/2017 ID: faq00000216_026

Colored spots at 94 mm (3.7 in.) intervals or at 29 mm (1.1 in.) intervals


Follow the steps applicable for your case to resolve the issue:


Case 1: Colored spots at 94 mm (3.7 in.) intervals


  1. If the issue is not resolved after printing a few pages, the drum may have foreign material, such as glue from a label, stuck on the drum surface. Clean the drum unit.
    > Click here to see how to clean the drum unit.
  2. Install a new drum unit.
    > Click here to see how to replace the drum unit.



Case 2: Colored spots at 29 mm (1.1 in.) intervals


  1. Identify the color causing the issue and install a new toner cartridge.
  2. To identify the color of the toner cartridge and replace toner cartridge, follow the steps below:


    1. > Click here to print the chart. [345KB/ PDF]
    2. Compare your printed document with the printed chart to identify the color causing the issue.
    3. Replace the toner cartridge of the color.
      > Click here to see how to replace the toner cartridge.

Related Models

DCP-L3551CDW, HL-L3210CW, HL-L3230CDW, HL-L8260CDW, HL-L9310CDW, MFC-L3710CW, MFC-L3770CDW, MFC-L8690CDW, MFC-L9570CDW

If you need further assistance, please contact Brother customer service:

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