Check the following points to resolve the issue:
- Make sure that the media type setting in the printer driver matches the type of paper you are using.
- Check the machine's environment. Conditions such as high humidity and high temperatures can cause hollow print.
If the issue is not solved after printing a few pages, foreign material, such as glue from a label, may be stuck on the drum surface. Clean the drum unit.
> Click here to see how to clean the drum unit.
Install a new drum unit.
> Click here to see how to replace the drum unit.
DCP-L3551CDW, HL-L3210CW, HL-L3230CDW, HL-L8260CDW, HL-L9310CDW, MFC-L3710CW, MFC-L3770CDW, MFC-L8690CDW, MFC-L9570CDW
If you need further assistance, please contact Brother customer service:
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