FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 22/11/2018 ID: faq00000002_014

Blank page or some colors are missing.

Completely blank or some colors

Check the following points to resolve the issue:

  1. Identify the color causing the problem and put in a new toner cartridge as follow:


    1. Click here to print the chart. [345KB/ PDF]
    2. Compare your printed document with the printed chart to identify the color causing the problem.
    3. Replace the toner cartridge of the color. Click here to see the details of how to replace the toner cartridge.
  2. Install in a new drum unit. Click here to see the details of how to replace the drum unit.


Related Models

DCP-L3551CDW, HL-L3210CW, HL-L3230CDW, HL-L8250CDN, HL-L8260CDW, HL-L9200CDW, HL-L9310CDW, MFC-L3710CW, MFC-L3770CDW, MFC-L8690CDW, MFC-L8850CDW, MFC-L9550CDW, MFC-L9570CDW

If you need further assistance, please contact Brother customer service:

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