QL-500
FAQs & Troubleshooting |
QL-500
Date: 09/03/2020 ID: faqp00000422_001
Labels are jammed in the machine or are not ejected correctly after printing.
How to remove label jam:
- Make sure that printer is turned off and disconnect the AC adapter.
- Open the DK Roll compartment cover.
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Remove any jammed labels.
Do not touch the cutter. Personal injury could result.
How to prevent label jam:
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If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet with a cloth.
Use a slightly damp cloth if it is difficult to remove adhesive. -
Check if there is dirt or lint on the roller preventing it from rolling freely.
Use a cleaning sheet to clean the roller.
For details, see "What are the cleaning sheets for? When do I use them?" - Check that the label output slot is not blocked.
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Check that the DK Roll is installed correctly. If not, remove the DK roll and reinstall it.
For details, see "How do I install/change the label roll?". - Check that the DK Roll compartment cover is closed correctly.
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Check that the label is not damp.
Do not expose the DK Roll to high humidity. -
Do not use the label that has been once peeled off by sticking it to the release paper.
It may peel off and get stuck in the printer.
QL-500, QL-550, QL-570, QL-580N, QL-700, QL-720NW, QL-800, QL-810W, QL-820NWB
If you need further assistance, please contact Brother customer service:
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