• If you know how to send a fax but are having problems sending, please refer to FAQ, "I am experiencing problems sending a fax."
  
  
• If you are using Voice Over Internet Protocol (VoIP), please refer to FAQ, "I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes."

Step1: Verify you hear the dial tone

1. To verify your Brother machine has a dial tone. (Click here to see the details of how to verify that my Brother machine has a dial tone.)
   
   
   • If there is dial tone, go to STEP 2.
     
     
   • If there is no dial tone, verify the telephone line cord is directly connected from the Brother machine's LINE jack (socket) to the wall telephone jack (socket).
     
     
     • If you are using an analog telephone line and there are splitters, commshare devices, power strips or surge protectors between the wall telephone jack (socket) and the Brother machine, please remove them. Removing these devices assists in determining if the issue is related to the device or the Brother machine.
       
       
     • If you are using a DSL or Voice Over Internet Protocol (VoIP) telephone system, there can be multiple types of telephone line connections (modems, interface boxes, phone adapters, splitters, etc). However, a telephone line must be connected to the Brother machine's LINE jack (socket).
   
   
   
2. If there is still no dial tone, click here.

Step2: Send a fax following one of these fax-sending procedures

• For the models with an ADF (Automatic Document Feeder):
  Send a fax using your Brother machine's Automatic Document Feeder (ADF)
  
  
• Send a fax using your Brother machine's flat scanner glass

Send a fax using your Brother machine's Automatic Document Feeder (ADF)

For the models with an ADF (Automatic Document Feeder):

1. Press the FAX key to illuminate it.
   
   
2. Place the document(s) you want to fax face down in the ADF.

3. Enter the fax number you want to send to.
   
   You can manually dial the number or use a Speed Dial number or call history.
   
   
4. Press Black (Mono) Start or Color (Colour) Start.
   
   Your Brother machine will scan and fax the document.

Send a fax using your Brother machine's flat scanner glass

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

1. Press the FAX key to illuminate it.
   
   
2. Place the document you want to fax face down on the flat scanner glass.
   
   
3. Enter the fax number you want to send to.
   
   You can manually dial the number or use a Speed Dial number or call history.
   
   
4. Press Black (Mono) Start or Color (Colour) Start.
   
   
   • If you press Black (Mono) Start, the machine will scan the first page. Go to STEP 5.
     
     
   • If you press Color (Colour) Start, the machine will scan and fax the document.
   
   
5. Do one of the following:
   
   
   • To send a single-page fax, press Black (Mono) Start again or press 2 to choose No.
     
     Your Brother machine will scan and fax the document.
     
     
   • To send more than one page, press 1 to choose Yes. Go to STEP 6.
   
   
6. Place the next page you want to fax face down on the flat scanner glass.
   
   
7. Press the OK key.
   
   Your Brother machine will scan the next page.
   
   Repeat STEPS 5 through 7 for each additional page you want to fax.

<For touchscreen models>

1. Press the FAX key to illuminate it.
   
   
2. Place the document you want to fax face down on the flat scanner glass.
   
   
3. Enter the fax number you want to send to.
   
   You can manually dial the number or use a Speed Dial number or call history.
   
   
4. Press Black (Mono) Start or Color (Colour) Start.
   
   
   • If you press Black (Mono) Start, the machine will scan the first page. Go to STEP 5.
     
     
   • If you press Color (Colour) Start, the machine will scan and fax the document.
   
   
5. Do one of the following:
   
   
   • To send a single-page fax, press Black (Mono) Start again or press No on the screen.
     
     Your Brother machine will scan and fax the document.
     
     
   • To send more than one page, press Yes on the screen. Go to STEP 6.
   
   
6. Place the next page you want to fax face down on the flat scanner glass.
   
   
7. Press the Black (Mono) Start or Color (Colour) Start key.
   
   Your Brother machine will scan the next page.
   
   Repeat STEPS 5 through 7 for each additional page you want to fax.