FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 09/03/2020 ID: faqp00000422_001

Labels are jammed in the machine or are not ejected correctly after printing.

How to remove label jam:

  1. Make sure that printer is turned off and disconnect the AC adapter.
  2. Open the DK Roll compartment cover.
  3. Remove any jammed labels.

    Do not touch the cutter. Personal injury could result.


How to prevent label jam:

  • If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet with a cloth.
    Use a slightly damp cloth if it is difficult to remove adhesive.

  • Check if there is dirt or lint on the roller preventing it from rolling freely.
    Use a cleaning sheet to clean the roller.
    For details, see "What are the cleaning sheets for? When do I use them?"

  • Check that the label output slot is not blocked.

  • Check that the DK Roll is installed correctly. If not, remove the DK roll and reinstall it.
    For details, see "How do I install/change the label roll?".

  • Check that the DK Roll compartment cover is closed correctly.

  • Check that the label is not damp.
    Do not expose the DK Roll to high humidity.

  • Do not use the label that has been once peeled off by sticking it to the release paper.
    It may peel off and get stuck in the printer.

Related Models

QL-550, QL-570, QL-700, QL-720NW, QL-800, QL-820NWB

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.