FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 20/04/2016 ID: faqp00001589_000

When I click on Printer Settings I get an error message: "A compatible printer cannot be found". How do I correct this problem? (iPrint&Label)

Please verify the following:

  • Is the machine turned on?
  • Is the DK roll or tape cassette set correctly in the machine?
  • Is your device connected to the correct wireless network? (For wireless network models only)

Related Models

PT-E550W, PT-E850TKW, PT-P750W, PT-P900W, PT-P950NW, QL-720NW, QL-800, QL-820NWB

If you need further assistance, please contact Brother customer service:

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