FAQs & Troubleshooting

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QL-820NWB

FAQs & Troubleshooting

FAQs & Troubleshooting

QL-820NWB

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Date: 16/06/2020 ID: faqp00100017_004

How do I connect the printer to my computer via Wi-Fi® using an access point?

Use the following procedure to print from a computer using a wireless connection.

 

Using a USB cable to connect wirelessly:

 

  1. For Windows:
    Download Software/Document Installer from the [Downloads] section of this website and then start the installer. P-touch Editor, Printer Setting Tool, and other software are installed in addition to the printer driver.

    For Mac:
    Download Full Software Package from the [Downloads] section of this website, double-click the file, and then start the installer from [StartHere].
     
  2. When the dialog box for selecting the connection method is displayed after the printer driver installation starts, select [Wireless Network Connection] and continue with the installation.
    For Windows: For Mac:
    Wireless network

  3. When [Do you have a USB cable?] is displayed, select [Yes, I have a USB cable to use for installation.], and then follow the installer instructions to complete the installation.
    For Windows: For Mac:
    Wireless network

    If your printer is not found when you are installing the printer driver, move your computer and printer closer to the Wi-Fi access point/router and click the [Refresh] button several times, waiting some time between each attempt.

    For Windows: For Mac:
    Refresh
  4. After installing the printer driver, install P-touch Editor. Then, start P-touch Editor to create and print labels.

 

Using WPS to connect wirelessly:

 

  1. For Windows: Download Software/Document Installer from the [Downloads] section of this website and then start the installer. P-touch Editor, Printer Setting Tool, and other software are installed in addition to the printer driver.

    For Mac: Download Full Software Package from the [Downloads] section of this website, double-click the file, and then start the installer from [StartHere].
     
  2. When the dialog box for selecting the connection method is displayed after the printer driver installation starts, select [Wireless Network Connection] and continue with the installation.
    For Windows: For Mac:
    Wireless network

  3. When [Do you have a USB cable?] is displayed, select [No, I do not have a USB cable.], and then follow the installer instructions to complete the installation.
    For Windows: For Mac:
    Wireless network

    If your printer is not found when you are installing the printer driver, move your computer and printer closer to the Wi-Fi access point/router and click the [Refresh] button several times, waiting some time between each attempt.

    For Windows: For Mac:
    Refresh
  4. Follow the installer instructions to complete the installation.

  5. After installing the printer driver, install P-touch Editor. Then, start P-touch Editor to create and print labels.

Related Models

QL-820NWB

If you need further assistance, please contact Brother customer service:

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