FAQs & Troubleshooting

Close

QL-820NWB

FAQs & Troubleshooting

FAQs & Troubleshooting

QL-820NWB

Not your product?

Date: 15/05/2020 ID: faqp00001036_002

The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)

[Microsoft Office 2007]

[Microsoft Office 2010/2013/2016]

 

[Microsoft Office 2007]

If the error still occurs even when running Trust Macro with Microsoft Office 2007, follow the steps below:

  1. In Microsoft Word or Excel, click the Microsoft Office Button image, and then click Word Options or Excel Options.
  2. Click Trust Center, then click Trust Center Settings.
  3. Click Macro Settings in the left-hand pane of the window. If Disable all macros without notification or Disable all macros with notification is selected in the Macro Settings section, the P-touch Add-In cannot be used. Change the setting to Disable all macros except digitally signed macros.
  4. Try using the Add-In function again.

 

[Microsoft Office 2010/2013/2016]

If the error still occurs even when running Trust Macro with Microsoft Office 2010 / 2013 / 2016, follow the steps below:
 

  1. In Microsoft Word or Excel, click the File tab, and then click Word Options or Excel Options.
  2. Click Trust Center, then click Trust Center Settings.
  3. Click Macro Settings in the left-hand pane of the window. If Disable all macros without notification or Disable all macros with notification is selected in the Macro Settings section, the P-touch Add-In cannot be used. Change the setting to Disable all macros except digitally signed macros.
  4. Try using the Add-In function again.

Related Models

PT-9700PC, PT-9800PCN, PT-D600, PT-E850TKW, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-550, QL-570, QL-700, QL-720NW, QL-800, QL-820NWB, RJ-3150, RJ-4030, RJ-4040, RJ-4230B, RJ-4250WB, TD-4000, TD-4410D, TD-4420DN

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.