FAQs & Troubleshooting

Close

PT-9700PC

FAQs & Troubleshooting

FAQs & Troubleshooting

PT-9700PC

Not your product?

Date: 05/08/2020 ID: faqp00100343_001

I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)

When the printer is connected to your computer correctly, you can select your printer in P-touch Editor even if the printer driver is not installed.

 

If P-touch Editor fails to search for your printer, check the following according to the connection method:

Searching...

Available interfaces depend on your printer.
PT-P710BT and PT-P715eBT do not support printing from a computer via Bluetooth®.

 

USB connection

  • Make sure the printer is turned on.
  • Make sure the printer is connected to your computer correctly with a USB cable.

Wired LAN connection

  • Make sure the printer is turned on.
  • Make sure the LAN cable is connected to the router correctly.
  • Make sure the printer and your computer are connected to the same network.

Wireless network connection (Wi-Fi®)

  • Make sure the printer is turned on.
  • Make sure the printer's Wi-Fi setting is on.
  • Make sure the printer and your computer are connected to the same access point/router.
  • Make sure the access point/router is on.

Bluetooth connection

  • Make sure the printer is turned on.
  • Make sure the printer's and your computer's Bluetooth settings are on.
  • Make sure your printer is detected from System Preferences -> Bluetooth on your Mac.

Related Models

PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E550W, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-570, QL-700, QL-720NW, QL-800, QL-820NWB

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.