FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 20/03/2019 ID: faqp00100444_000

I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)

For P-touch Editor 5.2:

Update your P-touch Editor to the latest version (5.2.020 or higher).


For P-touch Editor 5.1:

Do the following:


If you cannot open any files from [Open] - [OneDrive]:


  1. Start P-touch Editor and click [Open] - [Computer].
  2. Select [OneDrive] from [Look in] and choose the file you want to open.


If you cannot save any files from [File] - [Save to Web]:


  1. Click [File] -  [Save] or [Save as].
  2. Click [OneDrive], and then click the [Save] button.

Related Models

PJ-663, PJ-763MFi, PJ-773, PT-1650, PT-2430PC, PT-2700, PT-2730, PT-3600, PT-7600, PT-9500PC, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E550W, PT-E850TKW, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-550, QL-570, QL-700, QL-720NW, QL-800, QL-820NWB, RJ-3150, RJ-4030, RJ-4040, RJ-4230B, RJ-4250WB, TD-2120N, TD-2130N, TD-4000, TD-4410D, TD-4420DN, TD-4550DNWB

If you need further assistance, please contact Brother customer service:

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