FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 02/06/2020 ID: faqp00000029_000

The tape width cannot be selected in P-touch Editor. Only standard paper sizes can be selected.

  • Is the printer driver for P-touch installed?
    Be sure to download and install both P-touch Editor and the printer driver.

  • The P-touch driver may not be the default printer for P-touch Editor.
    In P-touch Editor, click on [File] and select [Printer/Page Setup] to display the Printer Setup dialog box.


    Make sure that "P-touch Series Printer" is selected and that the printer is listed below it.
    If "P-touch Series Printer" is not selected, select it, and then click the "Set as Default" button.

    If a P-touch Series Printer is listed under "Other Printer", the driver has not been installed correctly. Try installing the driver again.

Related Models

PT-2430PC, PT-2700, PT-3600, PT-9500PC, PT-9700PC, PT-9800PCN, QL-550

If you need further assistance, please contact Brother customer service:

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