RJ-3150
 |
FAQs & Troubleshooting |
RJ-3150
Date: 09/12/2019 ID: faqp00100437_000
I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
Do the following (this example shows the QL-820NWB):
For Ubuntu, we recommend checking if any "driverless" driver is listed in the Make and Model column of the CUPS Web Interface:
- Open "http://localhost:631/printers" in your browser.
-
Click [Printers].
-
Check if "driverless" is listed in your printer driver's Make and Model column and click the model name.
-
Go to [Administration], and click [Delete Printer].
- Confirm that "driverless" has disappeared from the Make and Model column.
-
Connect your QL-820NWB printer to the computer using a USB cable.
-
Run the following commands in the terminal to uninstall the old driver:
sudo dpkg -P ql820nwbcupswrapper
sudo dpkg -P ql820nwblpr
-
Open "http://localhost:631/printers" in your browser.
-
Click [Printers] and then select your QL-820NWB printer.
-
Select [Delete Printer] from the [Administration] menu.
-
Confirm that the QL-820NWB printer is no longer listed on the page.
-
Run the following command to install the lib32z1 32 bit package:
sudo apt-get install lib32z1
- Install your Brother printer's driver.
RJ-3150, RJ-4230B, RJ-4250WB, TD-4410D, TD-4420DN, TD-4550DNWB
If you need further assistance, please contact Brother customer service:
Content Feedback
To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?
Please note this form is used for feedback only.