QL-550
 |
FAQs & Troubleshooting |
QL-550
Date: 30/11/2020 ID: faqp00001067_001
I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
This error message appears when the roll size of the DK roll installed in the machine is different from the one selected in P-touch Editor.
Solution 1:
- Check the roll size selected in P-touch Editor and install the correct DK roll into the machine.
-
Click on
to print.
Solution 2:
-
Click on
to cancel the print job. - Select the roll size in P-touch Editor so that it matches the one installed in the machine, and then try printing again.
You can also use the following [Checks Media] button to automatically detect the roll size of the DK roll installed in the machine.
-
P-touch Editor 5.0 Express mode -
-
P-touch Editor 5.0 Professional mode -
QL-550, QL-570, QL-700
If you need further assistance, please contact Brother customer service:
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