MFC-7420
 |
FAQs & Troubleshooting |
MFC-7420
Date: 31/10/2022 ID: faq00002483_004
Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
If you have added Outlook2003 or Outlook2007 into the E-mail application list manually, you need to delete them from the E-mail application list and update ControlCenter3 following the procedures below:
Scan to Email does not work with Outlook2003 or Outlook2007 unless you delete it from the list. By just only updating ControlCenter3 Scan to Email does not work with it.
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Open the ControlCenter 3 by right clicking on the icon in the system tray and left clicking on Open.
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Right click on the E-mail icon and left click on ControlCenter Configuration.
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Select Software Button tub and click the Delete button.
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Select application name you added manually, e.g. Outlook2003 or Outlook2007 from the Application Name list. Click the Delete button to remove the application from the list.
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Click OK to close window.
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Close ControlCenter3 by right clicking on the icon in the system tray and left clicking on Close.
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Update ControlCenter3.
**Click here to update ControlCenter3
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Restart the ControlCenter 3 by clicking start => (All) Programs => Brother => [model name] => ControlCenter3.
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Be sure that the application you are going to use is selected on the E-mail application list.
Now Scan to Email will work with it.
DCP-110C, DCP-115C, DCP-7010, MFC-210C, MFC-215C, MFC-3240C, MFC-410CN, MFC-425CN, MFC-5840CN, MFC-620CN, MFC-640CW, MFC-7420, MFC-7820N, MFC-8460N, MFC-8860DN, MFC-9420CN
If you need further assistance, please contact Brother customer service:
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