FAQs & Troubleshooting

Close

Model discontinued. This page is no longer updated.

HL-1650

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 22/09/2011 ID: faq00002176_001

JAM DUPLEX

JAM DUPLEX

 

Follow the instructions below to clear a paper jam:


  1. Open the Face up output tray.

     

  2. Pull the jammed paper out of the fuser unit.

     

  3. Close the Face up output tray.

     

    If the paper jam cannot be cleared, go to the next step.

  4. Pull the Duplex tray and Paper cassette out of the printer.

     

  5. Pull the jammed paper out of the printer.

     

  6. Install the Duplex tray and Paper cassette into the printer.

     

    • The JAM DUPLEX message appears if you remove a sheet of paper from the Face down output tray after only one side has printed.
    • The paper sizes you can use for the 2-sided(Duplex) Printing function are A4, Letter and Legal.
    • If the Paper adjustment lever for 2-sided(duplex) printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.

Related Models

HL-1650, HL-1670N, HL-1850, HL-1870N

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.