FAQs & Troubleshooting

Close

HL-2240D

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 25/04/2013 ID: faq00000219_020

Black toner marks appear across the page.

Print Quality Problem - Black toner marks across the page

 

Please check the following points to solve the problem:

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "REPLACE DRUM".

  • The toner cartridge may be damaged. Put in a new toner cartridge.
    Please refer to the instructions, "REPLACE TONER".

  • Make sure that you use paper that meets our specifications.
    Please refer to FAQs, "What kind of paper can I use? " and "What is the recommended paper?".

  • If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit.
    Please refer to the instructions, "Clean the Drum Unit."

  • Do not use paper that has clips or staples because they will scratch the surface of the drum.

  • If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged.

 

Related Models

HL-2130, HL-2240D, HL-2250DN, HL-2270DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.