FAQs & Troubleshooting

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HL-5270DN

FAQs & Troubleshooting

FAQs & Troubleshooting

HL-5270DN

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Date: 09/05/2013 ID: faq00000026_008

How do I clear paper jams?

If paper jams inside the printer, the printer will stop. One of the following LCD messages will appear to tell you where to find the jammed paper.


  1. "JAM MP TRAY" : Click here to clear "JAM MP TRAY".
  2. "JAM TRAY1" : Click here to clear "JAM TRAY1".
  3. "JAM TRAY2" : Click here to clear "JAM TRAY2".
  4. "JAM TRAY3" : Click here to clear "JAM TRAY3".
  5. "JAM INSIDE" : Click here to clear "JAM INSIDE".
  7. "JAM DUPLEX"  : Click here to clear "JAM DUPLEX".

Check where the jam is and clear the jammed paper.

If the error message still appears on the LCD after you remove the jammed paper, there may be more paper jammed somewhere else. Check the printer thoroughly.

After you have removed all the jammed paper, open the front cover and then close it again to start printing.

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams

Related Models

HL-5270DN

If you need further assistance, please contact Brother customer service:

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