HL-1240
 |
FAQ 및 문제 해결 |
HL-1240
날짜:09/05/2022 ID:faq00100736_000
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
Certain Windows 10 updates distributed by Microsoft in March 2021 may cause the following issues:
- Parts of your printed documents or PC-FAX jobs are missing
- A blue screen appears on your computer screen when you try to print
To be able to print again and use PC-FAX on your Brother machine, click the KB[version] update link for your Windows 10 version to download the correct patch file provided by Microsoft™:
| Windows 10 Version | Update Version |
| 2004 | KB5000802 |
| 20H2 | KB5000802 |
| 1909 | KB5000808 |
| 1903 | KB5000808 |
| 1809 | KB5000822 |
| 1803 | KB5000809 |
To check your Windows 10 version, click Start > Settings > Update & Security > View update history.
도움이 더 필요한 경우 Brother 고객 서비스에 문의하십시오.
내용 피드백
지원을 개선하는 데 도움이 되도록 아래에 피드백을 제공하십시오.