FAQs & Troubleshooting

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PT-P750W

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 27/09/2024 ID: faqp00001466_006

What do the indicator lights mean?

The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.

 green / orange / red
Indicator is lit in the color shown
 green blinking / orange blinking / red blinking
Indicator is blinking in the color shown
* Blinking patterns differ depending on the situation as shown in the table below.
 any color/pattern
Indicator is lit or blinking in any color or pattern
 off
Indicator is off
Editor Lite Wi-Fi® STATUS Battery Description
any color/pattern
any color/pattern
green
any color/pattern
Power on
Initializing
Low battery charge
No battery charge
Now cutting
Now printing
any color/pattern
any color/pattern
orange
any color/pattern
Cassette cover open
any color/pattern
any color/pattern
green blinking
(Once every second)
any color/pattern

Receiving data

Transferring data

any color/pattern
any color/pattern
orange blinking
any color/pattern
Now cooling

>> See below for more information

any color/pattern
any color/pattern
red blinking
(Once every 1.8 seconds)
any color/pattern
Error
No tape error
Wrong tape error
Non-compliant tape error
Cover open error
Communication error
High temperature error
Cutter error
>> See below for more information

WPS access point search error
WPS access point connection error
WPS security error
WFD client search error
WFD client connection error
WFD security error
>> See below for more information
any color/pattern
any color/pattern
red blinking
(Twice every 1.8 seconds)
any color/pattern
Error
Li-ion battery error
Li-ion battery must be charged
Communication error
>> See below for more information
any color/pattern
any color/pattern
red blinking
(Once every 0.6 seconds)
any color/pattern
System error
Head rank error
>> See below for more information
off
off
red
off
In boot mode

>> See below for more information

green blinking
off
orange blinking
off
Now resetting
off
green blinking
green blinking
off
Notification that wireless LAN connections are enabled when using batteries
off
any color/pattern
any color/pattern
any color/pattern
P-touch Editor can be used
green
any color/pattern
any color/pattern
any color/pattern
P-touch Editor Lite can be used
any color/pattern
green blinking
(Once every 3 seconds)
any color/pattern
any color/pattern
Wireless LAN on, not connected
any color/pattern
green
any color/pattern
any color/pattern
Wireless LAN on, connected
any color/pattern
green blinking
(Once every second)
any color/pattern
any color/pattern
Now setting WPS
any color/pattern
any color/pattern
any color/pattern
off
Rechargeable battery power: full Charging complete
any color/pattern
any color/pattern
any color/pattern
orange
Charging
any color/pattern
any color/pattern
any color/pattern
orange blinking
(Once every 4 seconds)
Rechargeable battery power: half
any color/pattern
any color/pattern
any color/pattern
orange blinking
(Twice every 4 seconds)
Rechargeable battery power: low
any color/pattern
any color/pattern
any color/pattern
orange blinking
(Once every second)
Error
Battery error
Battery must be charged

 

Indicator Warnings

 

Head or motor is cooling down

The print head or motor is too hot.

Print head:
If the print head becomes too hot, it may produce imaging on the paper in areas not intended to be printed. This condition is normal when printing a large number of documents with a high print density.
The printer will stop, then resume printing after the print head has cooled down.
To avoid or delay the onset of this condition, print using a lighter density setting, reduce the amount of black areas being printed (for example, remove background shading and colors in graphs and presentation documents). Also, make sure that the printer has adequate ventilation and is not located in an enclosed space.

Motor:
If the printer is used continuously, the motor will become too hot. In this case, the printer will stop and resume printing after the motor has cooled down.

This condition may occur more often when the printer is used at a high altitude (above 3,048 m / 10,000 feet) due to the lower air density available to cool the printer.

 

Error 1 has occurred.

 

  • Is the correct cassette installed?
    Check that the correct type and size of tape is installed. For more information, see "Which kind of tapes can I use?"

  • Is the cassette installed correctly?
    If not, remove the cassette, and then reinstall it. For more information, see "How do I set a tape cassette?"

  • Is there enough tape remained?
    If not, install a new cassette.

  • Is the cassette cover open?
    Check that the cassette cover is closed.

  • If the error still occurs, check for the following:
    • An error is indicated if the printer fails to receive data.
    • An error is indicated if the print head temperature exceeds the specified temperature.
    • An error is indicated if the cutter blades do not work or are not in the original position.
    In these cases, turn off the printer, and then turn it on again.
     

Error 2 has occurred.

 

  • After the specified length of time (120 seconds) has passed, either the access point could not be found or two or more access points were found.

  • For the one-push configuration or PIN code configuration, two or more access points were found while WPS was starting.

  • WEP or WPA is set for the access point encryption method.

  • The received packet is incorrect.

  • After the specified length of time (120 seconds) has passed, the client could not be found.

  • Two or more devices connected using the one-push configuration or PIN code configuration were found.

    In these cases, turn off the printer, and then turn it on again.

 

Error 3 has occurred.

 

  • Does the rechargeable battery have a low charge (when using the optional rechargeable Li-ion battery)?
    Use the AC adapter.

  • Has the rechargeable battery failed to recharge (when using the optional rechargeable Li-ion battery)?
    If the battery has not been recharged after a certain length of time, recharging has failed. Use the AC adapter.

  • An error is indicated if the printer fails to receive data. Turn off the printer, and then turn it on again.

 

Error 4 has occurred.

 

  • The tag information for the printer does not match the tag information for the device.
    Turn off the printer, and then turn it on again.

 

Error 5 has occurred.

 

  • Turn off the printer, and then turn it on again. If the error still occurs, please contact Brother Customer Service.

 

Error 6 has occurred.

 

  • The wireless module is not connected.

  • A communication error has occurred between the wireless module and the printer.

 

Printer is in boot mode
 

If the power cord is unplugged or the rechargeable battery is removed, or the printer is turned off while the firmware is being updated, the printer may enter the boot mode.

In this case, transfer the program again. If the problem still occurs, contact Brother Customer Service.

Related Models

PT-P750W

If you need further assistance, please contact Brother customer service:

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