FAQs & Troubleshooting

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ADS-2800W

FAQs & Troubleshooting

FAQs & Troubleshooting

ADS-2800W

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Date: 14/05/2019 ID: faq00100465_001

Your Scanner Cannot Be Detected on the Network During Installation

Cause Action Interface
Your computer is not connected to the network. Make sure your computer is connected to a network, for example, a LAN environment or Internet services. For further support, contact your network administrator. Wired/Wireless
Your machine is not connected to the network.

(Wired network)
Press  Settings(Settings) > Network > Wired LAN > Wired Status > Status. If the LCD displays Inactive or Wired OFF, ask your network administrator whether your IP address is valid or not.

 

(Wireless network)
Press  Settings(Settings) > Network > WLAN > WLAN Status > Status. If the LCD displays Connection Failed, ask your network administrator whether your IP address is valid or not.

 Wired/Wireless
You use security software.
  • In the installer dialog box, search for the Brother machine again.
  • Allow access when the alert message of the security software appears during the Brother Device installation.
  • For more information about security software, see Related Information: Your Brother Machine Cannot Scan over the Network
 Wired/Wireless Wired/Wireless
You use a Wi-Fi router. The privacy separator on your Wi-Fi router may be enabled. Disable the privacy separator. Wireless Wireless
Your Brother machine is placed too far from the Wireless access point/router. Place your Brother machine within about 3.3 feet (1 meter) of the Wireless access point/router when you configure the wireless network settings. Place your Brother machine within about 3.3 feet (1 meter) of the Wireless access point/router when you configure the wireless network settings. Wireless
There are some obstructions (walls or furniture, for example) between your machine and the Wireless access point/router. Move your Brother machine to an obstruction-free area, or closer to the Wireless access point/router. Wireless
There is a wireless computer, Bluetooth-supported device, microwave oven, or digital cordless phone near the Brother machine or the Wireless access point/router. Move all the devices away from the Brother machine or Wireless access point/router. Wireless

 

Related FAQs

Related Models

ADS-2400N, ADS-2800W, ADS-3000N, ADS-3600W

If you need further assistance, please contact Brother customer service:

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