FAQs & Troubleshooting

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MFC-L2701DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-L2701DW

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Date: 24/03/2016 ID: faq00000309_025

Jam Rear (With Video Instructions)

If the machine's control panel or the Status Monitor displays there is a jam in the back of the machine (Rear), do the following steps.

 

Click on the image to play the video instructions.

You can see the steps with video clips.
 

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.

 

  1. Open the back cover.
          

    OpenBackCover

  2. Pull the blue tabs at the left and right sides toward you to release the fuser cover.
                
    ReleaseFuserCover
    HOT SURFACE
    The machine's internal parts will be extremely hot. Wait for the machine to cool down touching them.
    HotSurface
     
  3. Use both hands to gently pull the jammed paper out of the fuser unit.
               
    PullOutJammedPaper
  4. Close the fuser cover. Make sure the blue tabs at the left and right sides lock into place.
               
    CloseFuserCover
  5. Close the back cover until it locks in the closed position.

    If the paper is often jammed at the back of the machine, open the back cover and try printing documents.

 

Related FAQs

Related Models

DCP-L2520D, DCP-L2540DW, DCP-L2541DW, MFC-L2701D, MFC-L2701DW

If you need further assistance, please contact Brother customer service:

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