MFC-J5910DW
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FAQs & Troubleshooting |
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MFC-J5910DW
Date: 12/09/2022 ID: faq00000057_000
I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
This FAQ is applicable only for a shared Brother machine as shown in the image below.
However, before you install Windows XP Service Pack, please try the followings:
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Click on START, SETTINGS and PRINTERS & FAXES.
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Check if the printer icon appears as shared printer.
If the printer is not shared, right click on the printer icon and select Properties => click on Sharing tab. Please make sure Share this printer is selected.
If the problem still continues, continue to follow the instructions below:
Step 2: Uninstall the Brother MFL-Pro Software from your Windows XP PC
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Click on START, CONTROL PANEL, ADD & REMOVE PROGRAMS, and remove the following programs: Brother MFL-Pro [model name].
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Click on START, SETTINGS and PRINTERS & FAXES and delete the Brother driver & the PC-Fax driver.
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In the "Printers & Faxes" window, you will click on File and Server Properties.
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Click on the "Drivers" tab.
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Select the "Brother [model name]" driver or any other Brother driver, then click REMOVE.
Step 3: Install Windows XP Service Pack and reinstall the Brother MFL-Pro Software on your Windows XP PC
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Install Windows XP Service Pack from the Microsoft®'s web page.
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Reinstall the Brother MFL-Pro Software from your CD-ROM.
If you don't have the CD-ROM, please go to Downloads section and download Full Driver & Software Package. The installation instructions are available in the download page.
DCP-110C, DCP-115C, DCP-130C, DCP-135C, DCP-145C, DCP-150C, DCP-165C, DCP-185C, DCP-195C, DCP-330C, DCP-350C, DCP-385C, DCP-395CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7030, DCP-7055, DCP-7060D, DCP-7065DN, DCP-8020, DCP-8025D, DCP-8040, DCP-8045D, DCP-9010CN, DCP-J140W, FAX-2840, HL-5450DN, MFC-210C, MFC-215C, MFC-235C, MFC-240C, MFC-290C, MFC-295CN, MFC-3220C, MFC-3240C, MFC-3360C, MFC-3420C, MFC-3820CN, MFC-410CN, MFC-425CN, MFC-440CN, MFC-490CW, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-5860CN, MFC-620CN, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-7340, MFC-7360, MFC-7420, MFC-7450, MFC-7820N, MFC-7840N, MFC-7860DN, MFC-7860DW, MFC-8220, MFC-8370DN, MFC-8440, MFC-8460N, MFC-8510DN, MFC-8820D, MFC-8840D, MFC-8840DN, MFC-8860DN, MFC-8880DN, MFC-8910DW, MFC-9120CN, MFC-9420CN, MFC-9660, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J6710DW
If you need further assistance, please contact Brother customer service:
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