FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 06/11/2018 ID: faq00002988_005

Paper Tray not detected/ Paper Tray #1 not detected

There are two cases when the display shows this message. Follow the solution suitable for your case.


Cause1: The paper tray is not completely inserted.

Slowly push the paper tray completely into the machine.


Cause2: Paper or a foreign object has prevented the paper tray from being inserted correctly.

Pull the paper tray out of the machine, and remove the jammed paper or foreign object.

> Click here to see how to remove the jammed paper.

Related Models

HL-T4000DW, MFC-T4500DW

If you need further assistance, please contact Brother customer service:

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