FAQs & Troubleshooting

Close

TD-2020/2020A

FAQs & Troubleshooting

FAQs & Troubleshooting

TD-2020/2020A

Not your product?

Date: 28/03/2022 ID: faqp00100213_000

I cannot save a file downloaded from the Brother support website (For Windows)

The download process varies depending on your browser. Follow the steps below to download the file.

 

  1. Download a file.

    (Google Chrome™)

    (Microsoft Edge)

     

    Google Chrome™

     

    1. Downloads will start automatically.

       

      Chrome01

       

    2. After the download has completed, click [x].

       

      Chrome02

     

    Microsoft Edge

     

    1. Downloads will start automatically.

       

      Edge01

       

    2. After the download has completed, click [x].

       

      Edge02

    When you get a warning message such as "[file name] was blocked because this type of file can harm your device.", we recommend using other browsers (Google Chrome, etc.), or follow the steps below.

    1. Move the cursor onto the warning message and click […], and then click [Keep].
    2. Click the folder icon to confirm the downloaded file is stored.

  2. The downloaded files will be saved in the [Downloads] folder by default.

     

    1. Click [File Explorer].

       

      FileExplorer

       

    2. Open the [Downloads] folder from [Quick access].

       

      Downloads
       

    3. Run the downloaded file and follow the installation procedure.

Related Models

PJ-723, PJ-763, PJ-763MFi, PJ-773, PT-2430PC, PT-2730, PT-7600, PT-9700PC, PT-9800PCN, PT-D450, PT-D600, PT-E550W, PT-E800T, PT-E850TKW, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-1060N, QL-1100, QL-1110NWB, QL-700, QL-720NW, QL-800, QL-820NWB, RJ-3150, RJ-4230B, TD-2020/2020A, TD-2130N, TD-2135N, TD-4410D, TD-4420DN

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.