FAQs & Troubleshooting

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PE-DESIGN 10

FAQs & Troubleshooting

FAQs & Troubleshooting

PE-DESIGN 10

Not your product?

Date: 24/01/2018 ID: faqh00100057_000

The error message "Unexpected file format" appears or your embroidery pattern or image cannot be opened.

Case 1:
  When opening an embroidery pattern (Application button > [Open] )

Refer to an explanation of Possible Cause/ Solution for the file format you try to open.

File Format Possible Cause/ Solution
.pes The data may be corrupted.
.phc (machine embroidery format)

The file cannot be opened, but it can be imported.
   ⇒ ( [Home] tab > [Import Patterns] > [from File] )

Otherwise, convert the file to the PES format, and then open it.

Other manufacturers' compatible formats
(.dst, .hus, .exp, .pcs, .vip, .sew, .jef, .csd, .xxx, and .shv)

The file cannot be opened, but it can be imported.
   ⇒ ( [Home] tab > [Import Patterns] > [from File] )

Otherwise, convert the file to the PES format, and then open it.

Incompatible formats The file cannot be used.

 

Case 2:
  When importing embroidery patterns ( [Home] tab > [Import Patterns] > [from File] )

Refer to an explanation of Possible Cause/ Solution for the file format you try to import.

File Format Possible Cause/ Solution
.pes, .phc, Other manufacturers' compatible formats
(.dst, .hus, .exp, .pcs, .vip, .sew, .jef, .csd, .xxx, and .shv)
The data may be corrupted.
Incompatible formats Convert the file to a compatible format, such as PES, and then use it.

 

Case 3:
  When opening a background image ( [Image] tab > [Open] )
  or When opening an image for Stitch Wizard (Auto Punch, Photo Stitch 1 and 2, and Cross Stitch)

Refer to an explanation of Possible Cause/ Solution for the file format you try to open.

File Format Possible Cause/ Solution
.bmp, .tif, .wmf, .png, .eps, and .gif The data may be corrupted.
.jpg

A progressive JPEG image is not supported. Convert your JPEG file into one with the baseline format.
If the message appears when trying to open a baseline JPEG image, the file may be corrupted.

Images in formats other than those listed above

The file cannot be opened.
   ⇒ Use an image in one of the formats listed above.

 

Case 4:
  When importing an image as an embroidery pattern ( [Home] tab > [Import Patterns] > [from Vector Image] )

Refer to an explanation of Possible Cause/ Solution for the file format you try to import.

File Format Possible Cause/ Solution
.wmf, .emf, and .svg The data may be corrupted.
Vector images in a format other than .wmf, .emf, or .svg Convert the file to the .wmf, .emf, or .svg format, and then import it.
Raster images (.bmp, .jpg, etc.) Currently, these files cannot be imported. Open them in the background and use them for tracing.

 

Related Models

PE-DESIGN 10

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