FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 29/06/2012 ID: faq00000209_000

What does "NG" or "ERROR" on the Transmission Verification Report mean?

If you get a message on a Transmission Verification Report that the results of the transmission were "NG" or "ERROR" (The transmission failed) or "Check Readability" (The image(s) that were transmitted to the receiving party may be distorted due to interference on the line), follow the steps listed below:


  1. You may have experienced a bad telephone connection. Try resending the documents and see if the message reappears.

  2. If the message still appears on the report, there may be a problem with the way the Brother machine is connected or you may have a bad telephone line.  Disconnect/remove any other equipment on the telephone line, i.e. answering machine, modem, extra telephones, switching devices, adapters, etc.

  3. (Only for USA)
    Make sure the telephone line is connected directly from the jack on the Brother machine labeled LINE to the telephone wall jack(socket).

    If you are using VoIP (Voice Over Internet Protocol) there can be multiple types of telephone connections (modems, interface box, splitters, etc). However, a telephone line must be connected to the jack on the Brother machine labeled LINE.

    If the telephone line is connected to the LINE jack on the Brother machine and there is no dial tone we recommend you contact your VoIP provider for assistance with the connection.

    If there are splitters commshare devices, power strips, etc between the wall jack(socket) and the Brother machine, please remove them.

  4. Try resending again. If the transmission is successful, the problem was created by the connection of the Brother machine with the other devices on the line. Reconnect the other devices one at a time to determine which piece is causing the problem. If the error continues to appear on the report, try connecting the Brother machine to a different telephone line or have the line checked by the telephone company.

  5. If the telephone line is checked by the telephone company and/or you have tested the Brother machine on a different line and the unit is still giving the error message, there may be a problem with the unit. Please contact Brother Customer Service from "Contact Us".

Related Models

FAX-1360, FAX-2820, FAX-2840, MFC-3360C, MFC-7220, MFC-7360, MFC-7470D, MFC-7860DN, MFC-7860DW, MFC-8380DN, MFC-8880DN

If you need further assistance, please contact Brother customer service:

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