FAQs & Troubleshooting

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FAQs & Troubleshooting

FAQs & Troubleshooting

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Date: 23/03/2018 ID: faq00100466_500

Your Brother Machine Cannot Scan over the Network

Cause Action Interface
You did not select Accept in the security alert dialog box during the Brother Device installation, applications’ start-up process, or when using the scanning features.

If you did not select Accept in the security alert dialog box, the firewall function of your security software may be denying access. Some security software may block access without showing a security alert dialog box.

To allow access, see your security software instructions or ask the manufacturer.

Wired/Wireless
Your security software blocks your machine's access to the network. (The Network scanning feature does not work. )
  • Windows®

    Configure the third-party Security/Firewall Software to allow Network scanning. To add port 52515-52614 for Network scanning, enter the information below:

    • Name

      Type any description, for example Brother NetScan.

    • Port number

      Type 54925.

    • Protocol

      Both TCP and UDP are selected.

    See the instruction manual that came with your third-party Security/Firewall Software or contact the software manufacturer.

  • Mac

    Reinstall the driver.

Wired/Wireless
Your security software blocks your machine's access to the network.

The following port numbers are used for Brother network features:

  • Network scanning, Remote Setup

    Port number 5566/Protocol TCP

  • Network scanning (Brother iPrint&Scan)

    Port number 54921/Protocol TCP

  • BRAdmin Light

    Port number 161/Protocol UDP

For information about how to open the port, see the security software instructions or ask the manufacturer.

Wired/Wireless
Your Brother machine was not assigned an available IP address.

Confirm the IP address and the Subnet Mask.

Verify that both the IP addresses and Subnet Masks of your computer and the Brother machine are correct and located on the same network.

For more information about how to verify the IP address and the Subnet Mask, ask your network administrator.

Wired/Wireless
You cannot connect the Brother machine to the network using wireless capabilities.

Press Settings > Network > WLAN > WLAN Status > Status. If the LCD displays Connection Failed:, ask your network administrator whether your IP address is valid or not.

Wireless
Because the machine does not support SMB 2.0, Kerberos authentication, or DFS, Network scanning cannot be used.

Change the server settings or change the destination folder where your document will be stored in the Scan to Network Profile from Web Based Management.

Wired/Wireless

If you have checked and tried all of the actions, but your Brother machine still cannot scan, uninstall the Brother software and drivers and reinstall them.

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If you need further assistance, please contact Brother customer service:

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