FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 25/03/2016 ID: faq00002955_000

The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.

Please check the following points.

Check 1
If you scanned using the Brother iPrint&Scan application, the version must be 1.07 or later. Confirm your Brother iPrint&Scan application is the latest version. If it is not the latest version, update the application for the Android™ mobile device and try scanning again.

Check 2
Did you scan the documents using your Brother machine? Brother Image Viewer will only view and edit documents that were scanned by a Brother machine. Also the file formats Brother Image Viewer supports are JPEG and PDF *1.
*1: Secure PDF files, signed PDF files, the PDF/A file format are not supported.

Check 3
The memory where the scanned data is saved might not be recognized.


  • If the USB cable is connected to Android™ mobile device, disconnect the USB cable.
  • If the SD card is inserted into Android™ mobile device, remove the SD card once and then insert it into the device again.


If the issue is not resolved, turn the power of Android™ mobile device OFF and then turn it ON again.


Related Models

ADS-1100W, ADS-1600W, ADS-2100, ADS-2400N, ADS-2600W, ADS-2800W, ADS-3000N, ADS-3600W, DCP-1616NW, DCP-585CW, DCP-6690CW, DCP-9010CN, DCP-B7535DW, DCP-J105, DCP-L2540DW, DCP-L5600DN, DCP-T500W, DCP-T510W, DCP-T700W, DCP-T710W, MFC-1911NW, MFC-490CW, MFC-6490CW, MFC-6890CDW, MFC-7860DN, MFC-7860DW, MFC-790CW, MFC-8380DN, MFC-8880DN, MFC-9010CN, MFC-9120CN, MFC-9140CDN, MFC-9320CW, MFC-9330CDW, MFC-9450CDN, MFC-990CW, MFC-9970CDW, MFC-B7715DW, MFC-J200, MFC-J2510, MFC-J3520, MFC-J3530DW, MFC-J3720, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6910DW, MFC-L2700DW, MFC-L2740DW, MFC-L2771DW, MFC-L5900DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-T810W, MFC-T910DW

If you need further assistance, please contact Brother customer service:

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