DCP-185C
 |
FAQs & Troubleshooting |
DCP-185C
Date: 08/08/2022 ID: faq00002630_000
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
This error occurs if you double-click the wrong setup.exe file. Please go to the "[model name]" folder and double-click "Setup.exe" to start the installation.
DCP-145C, DCP-165C, DCP-185C, DCP-385C, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7030, DCP-7040, DCP-9010CN, FAX-2820, MFC-250C, MFC-290C, MFC-3360C, MFC-490CW, MFC-6490CW, MFC-6890CDW, MFC-7220, MFC-7320, MFC-7340, MFC-790CW, MFC-8380DN, MFC-8880DN, MFC-9010CN, MFC-9120CN, MFC-9320CW, MFC-9450CDN, MFC-990CW
If you need further assistance, please contact Brother customer service:
Content Feedback
To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?
Please note this form is used for feedback only.