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MFC-T920DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-T920DW

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Date: 28/10/2020 ID: faq00002531_511

Clean the Print Head from Your Brother Machine

To maintain good print quality, the machine automatically cleans the print head when needed. If there is a print quality problem, start the cleaning process manually.
  • Clean the print head if there is a horizontal line or a blank space in the text or graphics on printed pages. Depending on the problem colour, select to clean Black only, three colours at a time (Yellow/Cyan/Magenta), or all four colours at once.
  • Cleaning the print head consumes ink.
  • Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

DCP-T520W/DCP-T525W/DCP-T720DW/DCP-T725DW/DCP-T820DW/DCP-T825DW

  1. Press Menu.
  2. Press image or image to make your selections:
    1. Select [Maintenance]. Press OK.
    2. Select [Cleaning]. Press OK.
    3. Select [Black], [Colour], or [All]. Press OK.
    4. Select [Normal], [Strong], or [Strongest]. Press OK.
  3. Press Mono Start or Colour Start.
    The machine starts cleaning.
NOTE

If you clean the print head several times and the print has not improved, try the Special cleaning method, which cleans the print head with more force.

  1. Make sure all ink tanks are filled more than halfway, as this method consumes a large amount of ink.
  2. Press Menu.
  3. Press image or image to select [Maintenance] > [Cleaning], and then press OK.

  4. Press Menu and OK simultaneously.

    The machine starts cleaning.

image
  • Use the Special cleaning method only if you previously cleaned the print head several times and the print quality did not improve.
  • If you start the cleaning with low ink amount, it may cause damage to the machine. Check each ink tank level before starting the cleaning and refill each ink tank as necessary.
  • You can also clean the print head from your computer.

MFC-T920DW/MFC-T925DW

  1. Press image (Ink).
  2. Press image or image to make your selections:
    1. Select [Print Head Cleaning]. Press OK.
    2. Select [Black only], [Colour only], or [All]. Press OK.
    3. Select [Normal], [Strong], or [Strongest]. Press OK.
  3. Press image.
    The machine cleans the print head.
NOTE

If you clean the print head several times and the print has not improved, try the Special cleaning method.

  1. Make sure all ink tanks are filled more than halfway, as this method consumes a large amount of ink.
  2. Press image (Ink).
  3. Press image or image to select [Print Head Cleaning]. Press OK.

  4. Press Settings and OK simultaneously.

    The machine starts cleaning.

image
  • Use the Special cleaning method only if you previously cleaned the print head several times and the print quality did not improve.
  • If you start the cleaning with low ink amount, it may cause damage to the machine. Check each ink tank level before starting the cleaning and refill each ink tank as necessary.
  • You can also clean the print head from your computer.

Related Models

DCP-T520W, DCP-T720DW, DCP-T820DW, MFC-T920DW

If you need further assistance, please contact Brother customer service:

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