FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


Not your product?

Date: 26.09.2017 ID: faq00002537_010

Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.

Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down.

If you use glossy photo paper, make sure the paper type setting is correct.

Even if you use non-Brother Glossy Paper and select Other Photo Paper or Other Glossy for the settings, still this issue may occur. In that case select Brother BP71 Photo Paper for your settings.

Click the link below for your case and follow the steps to confirm or change the setting:


Printing from the computer:


  1. Open Printing Preference. (Click here to see how to open Printing Preferences.)
  2. Open Basic tab.
  3. Select Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper) for the Media Type.

    Other Photo Paper

  4. Click OK.


Mac OS X

  1. Open Print dialog. (Click here to see how to open Print dialog.)
  2. Select Print Settings in the Print dialog box.



  3. Click on the drop down menu next to Media Type.
  4. Select Photo Paper (Brother BP71 Photo Paper/ Other Photo Paper).

    Other Photo Paper


Printing from a USB Flash memory drive:

  1. Put a USB flash drive in the USB slot.
  2. Press JPEG Print > Select Files.
  3. Press Left or Right arrow to display the photo you want to print, and then press it.
  4. Press OK.
  5. Repeat the last two steps until you have selected all the photos you want to print.
  6. Press OK.
  7. Press Print Settings.
  8. Press the Up or Down arrow to display Paper Type.
  9. Press Paper Type.
  10. Press Photo Paper (Brother BP71/ Other Glossy).
  11. Press back(Back) or OK.
  12. Press Start to print.

Related Models

HL-T4000DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, MFC-J3930DW, MFC-T4500DW

If you need further assistance, please contact Brother customer service:

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