FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting


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Date: 17.12.2014 ID: faq00002728_001

Setup and use Brother PC-FAX receiving

If you turn on the PC-fax receive feature your machine will store received faxes into memory and send them to your PC automatically. You will then be able to view the received faxes on the PC.


Even if you have turned off your PC (at night or on the weekend, for example), your machine will receive and store your faxes in its memory. The LCD will show the number of stored faxes received, for example: PC FAX Msg:001.


To setup PC-fax receiving you must turn on PC-fax receiving at the machine and through the Brother software.


Click the link for steps:





  1. On the computer, click Start => (All) Programs => Brother => XXX-XXXX => PC-Fax Receiving => Receive.
  2. The Brother PC-fax receiving icon will now appear in your PC Task Tray indicating that Brother PC-Fax Receiving is active.




  1. Press MENU and choose Fax => Remote Fax Opt => Forward/Store.
  2. Press the UP OR DOWN ARROW key to choose PC FAX RECEIVE and press OK.
  3. If prompted, press 1 (Change) or 2 (Exit).
  4. Press the UP OR DOWN ARROW key to choose where the faxes should be sent.


    • If the machine is connected through USB choose USB and press OK.
    • If the machine is installed over a network choose the computer's name. Once you have made your selection, press OK.
  5. Press the UP OR DOWN ARROW key to choose BACKUP PRINT: ON or OFF. Once you have made your selection, press OK.


    • BACKUP PRINT: ON = The Brother machine will also print the fax so you will have a printed copy.
    • BACKUP PRINT: OFF = The Brother machine will not print a copy of the received fax.
  6. Press the STOP/EXIT key.




  1. On the computer, right click on the PC-Fax icon Image and left click on PC-fax RX Setup. The PC-Fax RX Setup dialog box appears.
  2. In the Save File To field, click the BROWSE button if you want to change the path where PC-Fax files are saved.
  3. In the File Format section, choose .tif or .max as the received document format. The default format is .tif.
  4. To play a wave file (audio file) when receiving a fax check Play Wave File When Receiving A Fax. Click the BROWSE button to locate the wave file you want to play.
  5. To automatically start the PC-Fax receiving software when you start your computer, click the box next to Add To Startup Folder.
  6. Click OK to save your settings and exit the dialog box.



The settings to send received faxes to your computer were automatically configured during the installation of MFL-Pro Suite. If you wish to change the network PC-FAX Receiving settings, follow the steps below:


  1. On the computer, right click on the PC-Fax icon Image and left click on PC-fax RX Setup.
  2. Click the NETWORK SETTINGS button. The Network Settings dialog box will open.
  3. Choose Specify your machine by address or Specify your machine by name.
  4. Enter the IP address or Node Name of your machine.
    You can click the BROWSE button and choose your Brother machine from the units listed.
  5. Under Display Your PC Name, you can specify the PC name that will appear on the display of the machine. To change the name, enter the new name in field.
  6. Click OK.




  1. Each time your PC is receiving a PC-FAX, the icon will alternate between Image and Image. Once the PC-Fax has been received, the icon will change to Image. This Image icon will change to Image once the received fax has been viewed.
  2. To view faxes that have been received to the computer double click the icon on the PC Task Tray.
  3. Open the Fax Received folder.
  4. Double-click any new faxes to open and view them.
The subject of your unread PC-Fax message will be based on the date and time that the messages were received until you assign a file name. For example Fax 2-20-2005 16:40:21.tif

Related Models

MFC-9120CN, MFC-9320CW

If you need further assistance, please contact Brother customer service:

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