FAQs & Troubleshooting
Date: 25.03.2016 ID: faq00002977_006
Verify the Brother machine connected to the Wired Network (For Macintosh)
Please follow these steps below to verify the Brother machine connected to the Wired Network.
NOTE: The screens may differ depending on operating system being used and your Brother machine.
PART 1: VERIFY THE CONNECTION TO THE ROUTER OR ACCESS POINT
Verify that there is a secure connection between the Brother machine and the router or access point. If necessary, disconnect and reconnect the cable on both the router and the Brother machine.
PART 2: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
If the machine's display (hereinafter called LCD) is blank, then the Brother machine is not powered on or is in sleep mode. Press a button on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
If you are unable to power on the machine, then this solution does not apply. Troubleshoot this hardware issue.
- Check the LCD screen for any error messages. An example would be "Paper Jam" or "Ink/Toner Empty". If the LCD screen shows an error, troubleshoot to clear the issue indicated.
PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER
Obtain the machine's IP address by printing a Network Configuration List. Click here to see how to print the Network Configuration List. If the IP address is invalid for your network, then continue to STEP 5 to reset the network card.
An invalid IP address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure network, or an address within an incorrect range for your network.
Obtain the computer's IP Address:
If you cannot find an IP address, this indicates that there is a problem with your computer's network connection. If you are unsure of how to reconnect your computer to the network, contact your router manufacturer or network administrator for further support with the computer's network connection.
Click Apple Menu and choose System Preferences.
Make a note of the IP Address in Status.
- Click Apple Menu and choose System Preferences.
Check the following points applicable for your PC and the Brother machine IP address.
If the address numbers shown in bold text are NOT the same, continue to STEP 5 to reset the network card.
The address numbers shown in bold text should both be the same:
PC IP address: 192.168.1.2
Brother machine IP address: 192.168.1.199
- The end number is different and unique to each device and is between 2-254.
- The addresses are unique among all connected devices on your network environment.
- The address numbers shown in bold text should both be the same:
Ping the Brother machine:
On the Macintosh, open the Network Utility.
(OS X 10.9 or later)
Click Go from the Finder bar, Computer => Macintosh HD => System => Library => CoreServices => Applications => Network Utility.
(Mac OS X 10.4 - 10.8)
Click Go from the Finder bar, Applications => Utilities => Network Utility.
Click the PING button at the top of the window and enter the brother machine's IP address in the appropriate section.
- Choose Send Only _ Pings and change the value to 4.
Click the PING button to the right.
If you receive replies and they are from the Brother machine's IP address (see image below for an example), then there is communication between the computer and the Brother machine. Close the window.
If you don't receive any replies or they are not from the correct IP address, then this indicates that there is a communication problem between the Brother machine and the Computer. To resolve the issue, follow the steps below.
- If the computer is wireless, confirm that it is connected to the same network that the Brother machine is connected to. If it is connected to a neighboring wireless network, then you will need to troubleshoot your computer's network connection. Contact your router manufacturer or Network Admin for support.
- Repeat PART 3 after making any adjustments to the configuration. If you still can't ping the Brother machine, continue to STEP 5 to reset the network card.
- If you receive replies and they are from the Brother machine's IP address (see image below for an example), then there is communication between the computer and the Brother machine. Close the window.
If you have already reset the network card once using STEP 5 and the computer still cannot communicate with the Brother machine:
- Try another network cable and another port on the access point.
- Try to communicate from another network-connected computer.
These steps will help you determine if the issue is specific to this computer. If you can communicate from other computers, then contact your computer manufacturer or network administrator for assistance troubleshooting this specific computer.
- On the Macintosh, open the Network Utility.
Perform a Network Factory Reset.
If you can print or scan from other computers on the network than your computer, do not reset the network card but consult your computer manufacturer or network admin. The causes will be software firewalls, security programs, or other software may be blocking the communication.
- Reset the network settings to the factory default. Click here to see how to reset the machine back to the factory settings.
- Once the machine powers back on, wait a while for the machine and the access point to re-establish a network connection. It could take up to a minute or more.
- Repeat PART 3 to check the computer and Brother machine can communicate each other.
HL-1670N, HL-1870N, HL-2150N, HL-2170W, HL-2250DN, HL-2270DW, HL-3040CN, HL-3070CW, HL-5070N, HL-5350DN, HL-5370DW, HL-7050N, MFC-3820CN, MFC-425CN, MFC-5440CN, MFC-5460CN, MFC-620CN, MFC-7820N, MFC-9420CN
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.