Sometimes the wireless network connection is lost (disabled).
The wireless network connection status is affected by the environment where the Brother printer and other wireless devices are located. The following conditions may cause connection problems:
- A concrete or metal framed wall is installed between the Brother printer and the access point/router.
- Electric appliances such as televisions, computer appliances, microwave ovens, intercoms, mobile/cellular phones and the battery charges and AC power adapters are installed close to your network.
- A broadcast station or high-tension wire is located close to your network.
- A fluorescent light is being switching ON or OFF.
HL-2170W, HL-3070CW, HL-4570CDW, HL-5370DW, HL-5470DW, HL-6180DW, MFC-9970CDW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.