My scanner is connected but it will not feed my document or do anything else.
Check the paper feed path and ensure there is nothing blocking the feed path.
If the feed path is clear and the issue remains, perform the following steps:
Your document is not set correctly.
Insert your document until you feel the top edge of the document touch the inside of your scanner.
Your document is too thin or too thick.
Check that your document is acceptable.
If your document is not the issue:
Confirm that the USB cable connecting your scanner to your computer is properly connected.
- Re-install the scanner driver from the DVD-ROM.
- Confirm that the USB cable connecting your scanner to your computer is properly connected.
The scanner's top cover is open.
Close the top cover and start scanning again.
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.