FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 15.10.2018 ID: faq00002883_002

My scanner is connected but it will not feed my document or do anything else.

Check the paper feed path and ensure there is nothing blocking the feed path.
If the feed path is clear and the issue remains, perform the following steps:


  • Your document is not set correctly.


    Insert your document until you feel the top edge of the document touch the inside of your scanner.


  • Your document is too thin or too thick.


    Check that your document is acceptable.


    > Click here to see detail of suitable document.


    If your document is not the issue:


    1. Confirm that the USB cable connecting your scanner to your computer is properly connected.
    2. Re-install the scanner driver from the DVD-ROM.


  • The scanner's top cover is open.


    Close the top cover and start scanning again.

Related Models

DS-620, DS-720D

If you need further assistance, please contact Brother customer service:

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