FAQs & Troubleshooting

Close

DCP-J572DW

FAQs & Troubleshooting

FAQs & Troubleshooting

DCP-J572DW

Not your product?

Date: 23.01.2020 ID: faq00100358_502

Clean the Base Pad

Cleaning the Base Pad periodically may prevent the machine from feeding multiple sheets of paper when there are only a few sheets of paper left in the tray.
  1. If the paper support flap is open, close it, and then close the paper support.
  2. Pull the paper tray (1) completely out of the machine.
  3. Clean the Base Pad (1) with a soft lint-free cloth moistened with water.

    For DCP-J572DW/DCP-J772DW/MFC-J690DW, clean also the Base Pad (2) for the photo paper tray with a soft lint-free cloth moistened with water.

    After cleaning, wipe the pad with a dry, soft lint-free cloth to remove all moisture.

  4. Slowly push the paper tray completely into the machine.

Related Models

DCP-J572DW, MFC-J491DW, MFC-J690DW, MFC-J890DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.