常見問題&故障排除

關閉頁面

PJ-773

常見問題&故障排除

常見問題&故障排除

日期:15.12.2021 ID:faqp00100568_000

I cannot connect my printer to a Windows 11 computer via USB.

A Windows 11 update distributed by Microsoft in December 2021 will solve the following issues:

 

  • Unable to detect your printer when it is connected to your computer using a USB cable.
  • Unable to change your printer's settings using the Printer Setting Tool.
  • Unable to use the Check Media and Distributed Printing functions in P-touch Editor.
  • Unable to connect more than one printer via USB.

Run Windows Update to apply the KB5008215 update for Windows 11.

如果您需要進一步的協助, 請聯絡Brother客戶服務:

內容意見回饋

請於下方回饋您的意見以幫助我們提升服務的品質
步驟一: 此頁面的資訊對您有幫助嗎
步驟二: 你有任何其他想要提出的意見嗎?

請注意, 此表格僅用做意見回饋使用