FAQs & Troubleshooting

Close

RJ-3250WB

FAQs & Troubleshooting

FAQs & Troubleshooting

RJ-3250WB

Not your product?

Date: 13.09.2019 ID: faqp00100398_000

My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.

Make sure you use the "Classic" setting when connecting via Bluetooth:

  1. On the printer, press the Menu /Select(Select) button twice to display [Bluetooth].
  2. Press the Feed (Feed) / OK button.
  3. Select the [Mode] menu, and then press the Feed (Feed) / OK button.
  4. Select [Classic], and then press the Feed (Feed) / OK button.
     
  5. Pair the printer with your computer or mobile device again.
     
  6. Try to print.

When pairing with the printer, your computer's or mobile device's Bluetooth menu may show two printer names as your printer supports two connection modes:

  • Bluetooth Classic (Recommended - allows for higher transfer speeds)
  • Bluetooth Low Energy (Suitable for custom print operations, including SDK printing)

Related Models

RJ-3250WB, RJ-4250WB

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.