Check the following points to resolve the issue:

• Make sure the two green levers inside the back cover are in the up position. Pull up the two green levers until they stop.
• Make sure the Media Type setting in the driver matches the type of paper you are using.
• Select Improve Toner Fixing mode in the printer driver. If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting. If you are printing an envelope, select Env. Thick in the media type setting.