PT-P950NW
FAQs & Troubleshooting |
PT-P950NW
Date: 24/07/2018 ID: faqp00001466_013
What do the indicator lights mean?
The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colours and patterns.
or or
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Indicator is lit in the colour shown |
or or
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Indicator is flashing in the colour shown |
Indicator can be off, lit or flashing in any colour | |
Indicator is off |
[Indicators and conditions]
Click the "Condition" with a hyperlink to see its cause and solution.
Status, Power, Wi-Fi indicator
Indicator |
Condition |
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During the processing of the power-off | |||
Idle mode
Mode can be used only when the Touch Panel Display (TDU) is installed (includes the error mode) (PT-P950NW only) |
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Printing mode |
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(2 times in 1.8 seconds) |
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Cover open mode | |||
Cover open error when printing | |||
Receiving data | |||
Transferring data | |||
Now cooling | |||
System error | |||
In boot mode | |||
Reset mode (when the mode is starting) | |||
Reset mode (when the button is pressed 1 / 3 / 5 times) | |||
Reset mode (when the button is pressed 2 / 4 / 6 times) | |||
(Three times)
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(Three times) |
Reset mode (when reset is confirmed) | |
(Repeat four times) |
IP address fixed notification (USB ID fixed notification) | ||
Mass storage mode | |||
(One time) |
Mass storage processing mode | ||
(2 times in 1.8 seconds) |
PT-P950NW Only: |
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(1 time in 1 second) |
USB host power supply excessive voltage error |
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(1 time in 2 seconds) |
Roller holder error | ||
(2 times in 1.8 seconds) |
Adapter error | ||
Adapter connection error | |||
(2 times in 1.8 seconds) |
Non-compliant tape error | ||
Wrong media error | |||
(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
Communication error |
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(1 time in 1 second) |
(1 time in 1 second) |
When blinking alternately: Database search error When blinking simultaneously: No template error |
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(2 times in 1.8 seconds) |
(2 times in 1.8 seconds) |
High-resolution / draft printing error | |
Black mark not detected error |
Battery indicator
Indicator |
Condition |
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Rechargeable battery power: full Charging complete |
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Charging |
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(1 time in 4 seconds) |
Rechargeable battery power: half |
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(2 times in 4 seconds) |
Rechargeable battery power: low | |
Rechargeable battery error | ||
Rechargeable battery power: empty |
Wi-Fi indicator
Indicator |
Condition |
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No available WPS access point was found |
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(2 times in 1.8 seconds) |
Incorrect security settings |
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(2 times in 1.8 seconds) |
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Wi-Fi on, not connected |
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Wi-Fi on, connected |
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Wi-Fi: WPS setting mode |
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(Three times) |
BT switching complete notification |
[Causes and Solutions]
Tube, Label, Power indicator
Condition |
Cause |
Solution |
The thermal head is too hot. The printer stops and resumes printing only after the thermal head has cooled down. This condition may occur more often when the printer is used at high altitude (more than 10,000 ft (3,048 m)) due to a lower air density available to cool the printer. High temperature error. |
To avoid or delay overheating, make sure the printer has adequate ventilation and is not located in an enclosed space. |
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System error |
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Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
An incompatible AC adapter is connected. |
Connect a correct adapter. |
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USB host power supply excessive voltage error |
USB host power supply excessive voltage error: |
USB host power supply excessive voltage error: |
The roller holder did not operate correctly. |
Press any key except the Power button. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
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- |
Try turning the printer off and on. If the error occurs again, contact your Brother dealer or Brother customer service for assistance. |
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When blinking alternately: When blinking simultaneously: High temperature error |
Cutter error:
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Cutter error: If this error still occurs, clean the tape cutter. (See "The label is difficult to cut.")
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When the user inserts non-compliant tape. |
Install a compatible tape. |
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The tape width specified in the printer driver or P-touch Editor does not match the tape that is installed. |
In the printer driver or P-touch Editor, specify the tape width to match the tape that is installed. |
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Appears when printing with no label cassette installed. |
No media error:
Tape end error: |
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Pressed the print button with cover opened. |
Close the cover completely. |
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Cannot print labels in high-resolution mode when non-supported media (fabric tape, heat shrink tube etc.) is installed in the printer. |
Print using laminated TZe tape with black ink. |
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No FLe label remains. |
Check the remaining amount of FLe label. If you have reached the end of the label, replace the label cassette. |
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Adapter is connected / disconnected during printing with battery installed. |
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Switch on the Bluetooth interface is turned off while the printer's Bluetooth function is enabled and the printer is connected using Bluetooth. |
Press any key except the Power button. After this error occurs, the printer turns off. Turn the printer on with the Bluetooth Interface switch on. |
Battery indicator
Condition |
Cause |
Solution |
Charge is not completed after a period of time passed. |
Press any key except the Power button. If this error occurs again, replace the battery with a new one. |
Wi-Fi indicator
Condition |
Cause |
Solution |
This printer does not support the authentication method and encryption mode that are specified for the wireless access point. |
Confirm and change the settings of the access point, or use another access point. |
|
2 or more access points were found, or no access point was found. |
Try to search again. |
PT-P900W/P900Wc, PT-P950NW
If you need further assistance, please contact Brother customer service:
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