How to identify the printer's firmware version.
To learn how to find out what version of firmware you have, please follow the instructions below:
Make sure that the HG or TZ tape cassette is set and the tape compartment cover is closed. We recommend to use the tape wider than 1" / 24mm.
Turn on the Printer.
Press and hold the Feed/Cut button.
When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>".
PT-9700PC, PT-9800PCN, PT-P900W, PT-P950NW
If you need further assistance, please contact Brother customer service:
Please note this form is used for feedback only.