FAQs & Troubleshooting

Close

MFC-L6900DW(T)

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-L6900DW(T)

Not your product?

Date: 12/04/2016 ID: faq00000309_502

Paper is Jammed in the Back of the Machine

If the machine's control panel or the Status Monitor indicates that there is a jam in the back (Rear) of the machine, follow these steps:

  1. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  2. Open the back cover.
  3. Pull the green levers at the left and right sides toward you to release the fuser cover.
    WARNING
    HOT SURFACE

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

  4. Use both hands to gently pull the jammed paper out of the fuser unit.
  5. Close the fuser cover.
  6. Close the back cover until it locks in the closed position.

Related FAQs

Related Models

DCP-L5500DN, DCP-L6600DW, MFC-L5700DN, MFC-L5750DW, MFC-L6800DW(T), MFC-L6900DW(T), MFC-L6970DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.