FAQs & Troubleshooting

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FAX-2840

FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 06/09/2012 ID: faq00002788_005

Stop my Brother machine from automatically redialing a busy number.

If you are sending a fax automatically and the recipient's line is busy, your machine will automatically redial that number once after five minutes. If the number is still busy when your Brother machine redials it, you must re-send the fax.


The machine will automatically redial only if it detects a busy signal on the recipient's line.

If you are sending a fax manually (by lifting the machine's handset or pressing Hook/Hold, listening for the fax tones, and then pressing Start to send) and the recipient's line is busy, your machine will not automatically redial the number.



Cancelling automatic redial

To stop your machine from automatically redialing, follow these steps:

  1. Press Menu.

  2. Press the Up or Down arrow key to choose Fax and press OK.

  3. Press the Up or Down arrow key to choose Remaining Jobs and press OK.

    • The LCD will display any numbers awaiting redial.

    • If no jobs are awaiting redial, the LCD will read No Job Waiting.


  4. Press the Up or Down arrow key to choose the number you want to stop the machine from redialing.

  5. Press OK.

  6. Do one of the following:

    • Press 1 to cancel the job.

    • Press 2 to exit without canceling the job.


  7. Press Stop/Exit.


If you hear the machine start to redial a number and you wish to cancel the redialling, follow these steps:



  1. Press Stop/Exit.

  2. Press 1 to select Clear.

Related Models

FAX-2840, FAX-2940

If you need further assistance, please contact Brother customer service:

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