FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 24/07/2018 ID: faq00000211_026

White lines across the page

Print Quality Problem - White lines across the page


Please check the following points to solve the problem:

  • Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems.
    Please refer to the FAQs "What kind of paper can I use?" and "What is the recommended paper?"
  • Make sure that you choose the appropriate media type in the printer driver or in the machine's Media (Paper) Type menu (only if printing from PC is available.).
  • Make sure that the scanner is not blocked by a torn piece of paper stuck inside the machine.
  • The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.
  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the FAQ "Replace Drum".



Related Models

DCP-7055, DCP-7055W, DCP-7060D, DCP-7065DN, DCP-7070DW, DCP-8110DN, DCP-8250DN, FAX-2840, FAX-2940, HL-5440D, HL-5450DN, HL-5450DNT, HL-5470DW, HL-6180DW, HL-6180DWT, MFC-7360N, MFC-7460DN, MFC-7860DW, MFC-8510DN, MFC-8520DN, MFC-8950DW, MFC-8950DWT

If you need further assistance, please contact Brother customer service:

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