Follow the steps below to resolve the issue:

Step 1: Ensure the ControlCenter is running

It will be displayed in the task tray near the system clock. If this program is not active, open the ControlCenter.

• Brother Utilities supported models
  1. Open Brother Utilities.
     • Windows 7 / 10 / 11
       Click  or  (Start) > (All Programs or All apps >) Brother > Brother Utilities.
     • Windows 8
       On the Start screen, click .
       If  is not on the Start screen, right-click somewhere on an empty spot, and then click All Apps from the bar.
       Click Brother Utilities.
  2. Select Scan.
  3. Click ControlCenter4.
• Brother Utilities unsupported models
  Click (Start) > All Programs > Brother > [model name] > ControlCenter4.

Try to scan again. If you are still not able to scan from the buttons on the machine, continue to the next step.

Step 2: Verify that the scanner driver is installed and the port is configured correctly

NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system.

(Windows 11 or later)

Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application.

If you cannot find the Brother TWAIN or WIA driver in your scanning application, you need to install the scanner driver.

> Go to the Downloads section of this website and download the Full Driver & Software Package or Scanner Driver.

The installation instructions are available on the download page.

If the issue continues, go to Step 3.

(Windows 10 or earlier)

1. Open Scanner Properties. (Click here to see how to open Scanner Properties.)
    
2. The Network Scanner Properties dialogue box appears. Click the Network Setting tab and select Specify your machine by address or Specify your machine by name.
   
   

    

   • If you select Specify your machine by address, enter the IP Address of the machine in IP Address box, and then click OK.
      
   • If you select Specify your machine by name,

      

     1. Enter the machine node name in the Node Name box, or click Browse and select the Brother machine you want to use and click OK.
        
        

         

     2. Click OK.
     You can find your machine's IP Address or Node Name using the control panel.
      > Click here to see how to check your machine's IP Address or Node Name.
      

Step 3: Check for a firewall setting on your computer

If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Disable the Firewall on your computer and try the network scanning again.

If the feature works properly after disabling the Firewall, this means the Firewall on your computer is rejecting the necessary network connection. In this case, Brother recommends you either disable the Firewall on your computer whenever you need to network scan using the scan key or leave the Firewall enabled and adjust the Firewall settings.

If the issue still continues after changing the Firewall settings, refer to "FAQs & Troubleshooting" for other information.