PJ-862
 |
FAQs & Troubleshooting |
PJ-862
Date: 16/12/2021 ID: faqp00100568_000
I cannot connect my printer to a Windows 11 computer via USB.
A Windows 11 update distributed by Microsoft in December 2021 will solve the following issues:
- Unable to detect your printer when it is connected to your computer using a USB cable.
- Unable to change your printer's settings using the Printer Setting Tool.
- Unable to use the Check Media and Distributed Printing functions in P-touch Editor.
- Unable to connect more than one printer via USB.
Run Windows Update to apply the KB5008215 update for Windows 11.
PJ-773, PJ-822, PJ-823, PJ-862, PJ-863, PJ-883, QL-1110NWB/1110NWBc, QL-810W/810Wc, QL-820NWB/820NWBc, RJ-2050, RJ-2140, RJ-2150, RJ-3250WB, RJ-4250WB, TD-4550DNWB / 4550DNWB(FC)
If you need further assistance, please contact Brother customer service:
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