FAQs & Troubleshooting

Close

TJ-4005DN

FAQs & Troubleshooting

FAQs & Troubleshooting

TJ-4005DN

Not your product?

Date: 25/02/2020 ID: faqp00100477_000

The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.

If the LED is flashing in red or an error message is displayed on the computer, check the following:

 

Is tape stuck inside the machine?
If you found a label stuck inside the machine, remove it carefully so as not to damage the printer.


Is the Gap/Black Mark Sensor calibrated?
For details about how to calibrate, see the step of using the BPM in the FAQ: "How to load the Media".


Is the paper size set properly?
Check that the paper size is set to the same as the roll installed in the printer as follows:

  1. Connect your computer and the printer, and then make sure that the printer is turned on.
  2. Start the BPM, and then click the Printer Configuration button.
  3. Check the Paper Width / Paper Height settings in the FBPL tab.

Related Models

TD-4420TN, TD-4520TN, TD-4650TNWB, TD-4650TNWBR, TD-4750TNWB, TD-4750TNWBR, TJ-4005DN, TJ-4020TN, TJ-4021TN, TJ-4120TN, TJ-4121TN, TJ-4420TN, TJ-4422TN, TJ-4520TN, TJ-4522TN

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.